Troubleshooting & Help
Answers for missed deliveries, order issues, and getting help fast.
4 articles
- How to get help with your deliveryGet help with your delivery right from the chat or your tracking page. Questions about the items themselves go to the retailer.
- My order is wrong, missing, or damagedFor issues with what's inside your order, contact your retailer; for anything about the delivery itself, reach us from your tracking page.
- What if I miss the delivery or I'm not home?Head out within the ~5-minute window, or share your tracking link so someone else at home can grab your order. Miss it and you'll get a text with next steps.
- The Open Trunk button isn't workingIf the Open Trunk button isn't working, make sure you're right at the vehicle with the page loaded, scan the QR code if prompted, or reach out and we'll help.